2019 Programme

'Evolution to Resolution' HCA Leadership & Development Forum - 11-12 April 2019

Wednesday 10 April


Registration Opens

16.00 - 18.00

NEW FOR 2019 – Meet the buyer sessions, Caernarfon Foyer, Level C1

Delegates arriving on Wednesday will be invited to join the exhibitors in one-to-one Meet the Buyer sessions between 4pm and 6pm on Wednesday afternoon. A maximum of 6 appointments with key suppliers to hospital catering will be set during these times; in return delegates who take part will be given additional drinks vouchers for the Wednesday evening informal dinner.

19.30 Informal Dinner – Augusta Suite, 2010 Clubhouse

Thursday 11 April

08.00 Registration opens - Caernarfon Foyer, level C1
08.30 Exhibition Opens - Exhibition Hall, level C
11.00 - 11.30 Opening of the 2019 Forum - Caernarfon Suite, Level C1

The Rt Hon Lord Hunt of Kings Heath PC, OBE – HCA President Peter Jones, FMT 2019 Secretary
Roy Lilley – Forum Facilitator
Peter Jones, FMT 2019 Secretary.  The Wales FMT conducted a member’s research project at the start of the planning process for the 2019 Forum to find out members’ views on the Association and how it works for them – Peter will update delegates on the research findings and how this was used to shape the Forum programme.

11.30 - 12.00 Keynote Address - Evolution to Resolution
Dr Andrew Goodall, CEO, NHS Wales

The theme for our Forum is Evolution to Resolution looking at the changes facing members and how we can work together to achieve resolution in implementing these. During this keynote session, Dr Andrew Goodall will offer insight into the strategies within NHS Wales which could benefit from a four nation’s approach including the introduction and roll out of the All Wales National Menu.

12.00 - 12.30

Life from the frontline
Judyth Jenkins MBE, Lead Dietitian, Cardiff Vale UHB
Rebecca Alyward, Chief Nurse, Cardiff Vale UHB

Following the presentation on the Model Ward project at last year’s Forum, Judyth and Rebecca will update delegates on the continuing work at Cardiff Vale UHB. The session will include a video from the hospital with key stakeholders’ take on the project including dietitians, nurses and caterers.

12.30 - 14.00 Lunch and exhibition viewing - Exhibition Hall, level C
14.00 - 15.00 Inclusion in the Workplace - Nigel Owens

Best known as a rugby union referee, Nigel Owens implements rules fairly but allows the game to flow; he imposes his authority – but he isn’t afraid to show a sense of humour on the pitch. He’s also the only openly gay official in what’s seen as an especially macho sport and has spoken recently about his struggles with an eating disorder.  In his presentation, Nigel will about the hurdles he had to overcome, and the skills you require to make tough decisions with tough characters.

15.00 - 16.00 Afternoon tea and exhibition viewing - Exhibition Hall, level C
16.00 - 16.20 Power of Three – the Nurses’ Perspective - Professor Jean White, Chief Nursing Officer, Wales
The Power of Three is one of the hospital caterer’s biggest campaigns to bring clinicians, dietitians and nurses together to improve the patient feeding experience. Jean will give the nurses’ perspective on this key initiative and how this can be developed further and possibly improved.


16.20 - 17.15 Waste reduction session followed by panel discussion
Hugh Jones from WRAP will present on on ways to reduce food waste in hospitals and the cost savings to the NHS which can be used for other initiatives eg recruitment of ward managers.

This will be followed by a panel discussion, panellists will include:
Professor Jean White
Judyth Jenkins MBE
Andy Jones, HCA lead on reducing waste
18.45 VIP drinks reception – Caernarfon Foyer, Level C1
19.15 Drinks reception – Caernarfon Foyer, Level C1
19.45 President’s Dinner including the HCA Awards – Caernarfon Suite, Level C1

Friday 12 April

08.00 Registration opens - Caernarfon Foyer, Level C1
08.30 Exhibition opens - Exhibition Hall, Level C
09.15 - 10.00 AGM (members only) -Caernarfon Suite, level C1

Includes the handover of National Chair chain of office

10.00 - 10.30 Coffee Break and exhibition viewing

Forum day 2 opens - Caernarfon Foyer, Level C1
Review of Stewart McKenzie’s two years as HCA Chair


Review of day 1 and day 2 opens
Roy Lilley, Forum Facilitator

10.40 - 11.15

Roy Lilley
Future of the NHS and a 10 year plan.       

11.15 - 11.45

The Food Foundation - Cat Kissick ANutr, Food Foundation

With healthy eating firmly on the agenda, Jo will update delegates on two key Food Foundation campaigns – Peas Please and Eat Them to Defeat Them, their 10 week advertising campaign running this spring on ITV.

11.45 - 12.15

Developing Good Governance...For You...With You - Alison McCree and Mark Hayman, HCA Vice Presidents

Good governance encompasses the processes by which organisations are directed, controlled and held to account. It includes the authority, accountability, leadership, direction and control exercised in an organisation.  The benefits of good governance should be attractive to all organisations as it plays a key role in building a positive reputation and a healthy culture. The HCA Vice Presidents Mark Hayman and Alison McCree will provide a high level overview of the Governance Code currently being developed for the Association.

12.15 - 13.00 Improving your staff and visitor offer
Julian Edwards, Foodservice Consultants Society International

The FCSI work within the public sector to advise on their catering operation which for hospitals includes deciding whether to manage their visitor catering in-house or outsource to a high street operation. Julian will put the case for both options to delegates during his presentation.

William Cook, Dietitian; Laura Tighe, Retail Director; David Harris, Contract Director – Elior UK.
Contract caterer Elior have successfully rolled out their Eatwell brand into hospitals covering both visitor and staff feeding; find out more from the Elior team on the lessons they identified as part of this process.

13.00 - 14.15 Lunch and exhibition viewing, presentation of stand prizes
14.15 - 14.45 Improving the image of Hospital food - Gail Walker, Open Door PR

The public perception of hospital food is often a far cry from what caterers deliver every day to patients, staff and visitors – hear from Gail on how Open Door PR are working with the HCA to improve the image of hospital food to the wider world.

14.45 - 15.45 Simplifying the Procurement Maze

England – Charlie Hudson, Head of Procurement, NHS Supply Chain: Food
Wales – Keir Warner, Head of Sourcing, NHS Wales Shared Services Partnership - Procurement Services

Scotland – Martin Street, Strategic Sourcing Director for Procurement, Commissioning and Facilities within NHS National Services Scotland
Northern Ireland – Florence McAlister, Business Services Organisation Procurement and Logistics Service Northern Ireland

Each of the four nations has its own procurement strategy for hospital caterers. What are the common themes running through the four nations and, more importantly, what are other nations doing to improve procurement that could be adapted across the board?

15.45 - 16.30

Closing presentation – achieving the remarkable against the odds - ‘Big’ Phil Campion

After being given up for adoption at birth, Phil ended up with violent adoptive parents and was sent to a series of children's homes. He left school at 16 and with no qualifications to his name, he saw himself as fit for one thing only - the life of a soldier.  He joined the Royal Hampshires and in spite of such a challenging start, went on to extraordinary achievements, passing both the Royal Marines Commando selection and the Parachute Regiment, before going for the ultimate - selection into the Special Air Service (22 SAS).

Having served with distinction in many cutting edge combat operations in the SAS, he moved on to working the private military circuit and became a global gun for hire. He propelled himself to the top of his game and commanded teams of up to 100 private military operators around the globe, inventing a digital dog tag that has revolutionized personal security and medical care in remote danger zones.

Phil's story is one of enormous inspiration, proving how the human spirit can endure against all odds and achieve the remarkable

16.30 - 16.45 Official forum close and branch handover
19.00 Branch dinner drinks reception - Caernarfon Foyer, Level C1
19.45 Branch Dinner - Caernarfon Suite, Level C1

NB: All timings and session content subject to change.